LeCercle by Pernod Ricard Deutschland GmbH (“Pernod Ricard”) offers a selection of high quality wines and beverages with limited, rare and sometimes exceptional availability. Le Cercle also offers specific services or events (product customization, experiences, etc.).
Le Cercle equally provides you with online or in person offers, allowing you to order wines and beverages that have been specially selected for you.
Due to the limited availability of certain offers, please note that they may not always be available, and those customized for you cannot be transferred.
Orders are subject to the following terms and conditions of sale.
General
1.1. The “LeCercle by Pernod Ricard” website is operated by Pernod Ricard Deutschland GmbH
1.2. Sales are concluded by PERNOD RICARD DEUTSCHLAND GMBH, Habsburgerring 2, 50674 Cologne, Germany or any company of the Pernod Ricard Group.
1.3. By accepting an offer submitted to you by Pernod Ricard, using the website or placing an order, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.
Personal nature of the offers
2.1. All our offers are tailored to individual preferences. We grant you a personal one-time, non-exclusive, limited authorization to access and use our website, provided that you comply with these Terms and Conditions. You may not transfer or share your right to access or use the website or transfer our offers.
2.2. Our products are not for resale or for consumption within a commercial activity (restaurant or similar). You therefore confirm that you are a consumer and that you agree not to sell or market any of our products. Likewise, these products are not intended to be used for advertising or communication purposes.
2.3. Given that the sale of alcohol to persons under the age of 18 is forbidden, please confirm that you are at least 18 years of age. You also certify that the person receiving the delivery is at least 18 years old. If this is not the case, the products will not be delivered and the delivery will be rescheduled, at your expense, to a later date to be agreed with us.
2.4. Your login information is personal to you. You are solely responsible for it, and you must keep it confidential. You must ensure that no one other than yourself, especially someone under the legal age for purchasing or consuming alcohol, uses your log-in details to purchase alcoholic products. You are deemed to be in full control of access to the e-mail address you have provided. You are responsible for keeping your username and password confidential and for assuming responsibility for any damage that may result from them being used by a third party.
2.5. Should you have any concerns about the loss of confidentiality regarding your login or any other access code, you must inform us as soon as possible by sending an e-mail to you Private Client Manage so that we can deactivate it and issue a new one to you. This may take some time and cannot in any case be carried out outside working days or hours.
2.6. You guarantee that all the information about you, including your e-mail address and delivery addresses, as shown in your profile, which we encourage you to check on a regular basis, as well as the information you provide when placing an order or to your VIP Manager, is accurate.
2.7. LeCercle membership is personal and temporary. Either party may cancel it at any time: you can cancel it by simply requesting that your login be deactivated; we can cancel it by informing you by e-mail. This could be the case if we notice any inappropriate use of your Cercle membership, such as purchasing bottles for the purpose of re-selling them to a third party, using them in a professional capacity, inappropriate use of the wines and alcohol products that we offer you, failure to respect the personal nature of your membership and, in general, any behavior that is not consistent with our image or with that of the products we offer. We may also terminate your membership if we find that it is of no interest to you because you have not placed an order for a period of 12 months.
Responsible alcohol consumption
You acknowledge and agree that the consumption of alcohol should be moderate and responsible. Please visit the following website to better understand the importance of responsible drinking: Wise Drinking (wise-drinking.com)
Orders
4.1. You have the option to place an order following an offer that has been made to you. Please note that our offers may be temporary and that the availability of the products we offer is sometimes limited, which may mean that we are unable to fulfil your order, as a product may become unavailable in the meantime. For this reason, your order is subject to our order confirmation.
4.2. You can place your order directly on the website (coming soon) or ask your VIP Manager to place the order on your behalf, which he/she will do through his/her own professional login.
If the order is placed by your VIP Manager, you will receive an e-mail confirming the order prepared by your VIP Manager, together with a payment request. Please check the order before paying it.
Given the constraints in terms of product availability, you must confirm and pay your order within a certain period of time. If the payment is not made within the required period, and unless this period is expressly extended by us, the order will automatically be considered abandoned.
4.3. In the event that the product is no longer available in the quantity ordered, we will inform you so to allow you to accept a smaller order. If you do not agree to this smaller order, the order will be automatically cancelled.
Prices and delivery costs
5.1. The price of the products is shown on the website, in the order confirmation or in the offer you receive. Due to the nature of our offers, prices may also be temporary and vary from one offer to another. A product offered at a certain price will not necessarily be offered at the same price on a later date.
5.2. All prices are in Euros.
5.3. For deliveries to Germany, the prices indicated include all applicable taxes and duties. Delivery costs depend on the total amount and weight of the order, products selected, and the delivery method selected.
Delivery costs may be included in the offer made to you. Unless otherwise stated in the offer, as in cases where several delivery methods are offered, we will calculate the delivery costs. This will be indicated when you are asked to pay for your order.
Delivery times and delivery
6.1. We make a point of indicating the delivery time in our offer. If this is not the case, or if we are required to consider a delivery time other than that indicated in the offer, the delivery time will be specified in the order confirmation request that is sent to you before payment. If this period is different from the one indicated in the offer, you can refuse to accept the order.
6.2. For deliveries to Germany, the transportation method will depend on the order’s amount, and will be clearly displayed in the order confirmation.
For other delivery options available on request, please contact your Private Client Manager
6.3. We do our best to meet delivery deadlines. We may be required to make partial deliveries, which will then be at our expense. If the delivery is not made within the agreed period, you have the option to cancel your order in accordance with the terms and conditions.
6.4. It is your responsibility to check the delivery address on the order confirmation form or email. The carrier may contact you to confirm the timing before their arrival. It is also important that the contact details provided are correct and that the contact person is available on the day of delivery.
6.5. Each order is delivered to a single address. You will need to place separate orders if you would like your order to be delivered to more than one address.
6.6. The risk of damage to or loss of the products shall be transferred to you when the products are delivered to you by our carrier, when we hand the products over to you or when we hand the products over to a carrier of your choice.
6.7. There are no delivery charges when purchasing tickets for an experience/event or when no physical delivery is required.
Payment
7.1. Payment is due once the order has been confirmed.
7.2. The delivery time will be suspended until we receive the payment. It is therefore possible that the product ordered is no longer available or is available in a different quantity or at a different price, between the time the order is placed, and the time payment is received, in which case the order cannot be fulfilled.
7.3. We accept the following online payment methods: Visa, MasterCard, American Express, and bank transfer. You must ensure that the credit or debit card used is valid.
7.4. We implement all reasonable measures to ensure secure online transactions.
7.5. We will not be liable for any damages or consequential losses (direct or indirect) suffered by any person whose credit/debit card or other payment method is used fraudulently or in an unauthorized manner.
7.6. We retain ownership of all products until we have received full payment for them. This reservation of ownership constitutes a simple option for the seller to take back the products, at the buyer's expense, and in no way exempts the buyer from paying the full purchase price and associated costs.
Cancellation rights
8.1. You have the right to cancel your order, which you can exercise within a period of 14 calendar days, without having to give any reasons or pay any penalties. This cancellation period will expire 14 calendar days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the products.
If you have ordered more than one product in a single order, or if the products have been delivered in more than one delivery, the cancellation period does not begin until you, or a third party designated by you (other than the carrier), takes physical possession of the last product or last part of the delivery.
To exercise your cancellation rights, you must inform us of your decision to cancel in a clear and explicit statement, sent to your Private Client Manager, before the end of the cancellation period.
8.2. Once you have informed us of your decision to cancel, you must return the product(s) to us complete, unused and unopened, in its (their) original, undamaged packaging and, if possible, accompanied by its (their) original delivery packaging. The return package must include the return slip or a copy of the invoice so that we can identify the origin of the returned product(s). Products must be returned in a timely manner and no later than 14 days after you have informed us of your decision to cancel your order.
Returns must be sent to the address provided in our reply to your decision to exercise your cancellation rights.
Please note that such returns must take into account the nature of the products and, as such, must be made under appropriate conditions, particularly in terms of packaging and means of transport, which must be suitable to ensure full protection and preservation of the products.
If the products are not returned within 14 days of your decision to cancel, no refund will be made.
You are responsible for the costs and risks associated with returning the product(s). You may be held liable for any depreciation of the product(s) resulting from handling other than that necessary to establish their nature, characteristics and proper use.
8.3. We will refund all sums paid, including the initial delivery costs (with the exception of any additional delivery costs arising from the fact that you may have chosen a delivery method other than the cheaper standard delivery method recommended). Unless you expressly agree to another means of reimbursement, the product(s) will be refunded using the original payment method that you used when ordering, without undue delay and, in any event, no later than 14 days from the day on which we were informed of your decision to cancel. The reimbursement of this sum may however be deferred until we receive the returned products or until you have provided proof that the product has been shipped, whichever comes first.
Please note that the right to cancel cannot be exercised for (i) unsealed products that have been opened after delivery and that cannot be returned for hygiene or health reasons, (ii) orders for products that are subject to customization or a specific request from you at the time of ordering (special formats, customized packaging, etc.), (iii) services (e.g. events or experiences) whose completion date had been set before the end of the cancellation period, (iv) the sale of alcoholic beverages whose delivery has been delayed for more than 14 days and whose value at the time the order was placed is based on market fluctuations that are beyond our control.
For further information on the scope, content and instructions on how to exercise your cancellation rights, you can contact your Private Client Manager.
Miscellaneous provisions
9.1. The website may contain links to third-party websites. These links do not mean that we endorse the content of these third party websites or any of the products or services they may contain. If you access these websites and use the products and services offered on them, you do so at your own risk.
9.2. Purchasing a product does not give you any rights to the product's trademarks, brand or labels. It is strictly forbidden to use any products or brands distributed by Pernod Ricard for advertising or communication purposes.
9.3. Our discount codes cannot be redeemed for cash, used in conjunction with each other, reused in another transaction or split across multiple orders. We reserve the right to invalidate any discount code that is used or applied in violation of the foregoing requirement.
9.4. You assume all responsibility for any violation to the provisions of these Terms and Conditions relating to the use of the products for unauthorized purposes (purchase by minors, resale, commercial use, marketing purposes, etc.). You will have to indemnify us for all claims, actions, liabilities, charges, expenses, losses, damages and costs resulting from any such violation.
9.5. We grant you a personal one-time, non-exclusive, limited authorization to access and use the website, provided that you comply with these Terms and Conditions. You may not transfer or share your right to access or use the website. We reserve the right to terminate your account if you fail to comply with this clause.
9.6. We are committed to protecting the privacy of individuals with respect to personal data. We ensure that our policies and practices regarding the collection, use, storage, transfer and access of personal data comply with all the requirements set out in the German data privacy law. For more information, please refer to our Privacy Policy.
9.7. Should one or several provisions of these Terms and Conditions be deemed invalid or declared as such in application of a law, a regulation or following a final decision made by a competent court, the other provisions shall remain in full force and effect.
Questions, complaints and mediation
For all enquiries or problems relating to an order, please contact your Private Client Manager.
Applicable law
These Terms and Conditions, as well as the contractual relationship between you and us, are governed by German law.
